Privacy policies

Privacy Policy – Muller Jewelry

1. Introduction

Muller Jewelry ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

2. Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: name, surname
  • Contact Data: email address, phone number, shipping/billing address
  • Financial Data: payment details (processed securely via third-party providers)
  • Technical Data: IP address, browser type, device information
  • Usage Data: website interactions, pages visited

3. How We Collect Your Data

We collect data through:

  • Direct interactions (orders, contact forms, account registration)
  • Automated technologies (cookies, analytics tools)
  • Third parties (payment providers, delivery services)

4. How We Use Your Data

We use your data for:

  • Processing and delivering orders
  • Managing payments and refunds
  • Customer support
  • Improving our website and services
  • Marketing communications (only with your consent)
  • Legal and regulatory compliance

5. Legal Basis for Processing

Under GDPR, we process your data based on:

  • Contractual necessity (to fulfill orders)
  • Legal obligations
  • Legitimate interests (improving services)
  • Consent (for marketing emails)

6. Sharing Your Data

We may share your data with:

  • Payment providers
  • Shipping companies
  • IT and website service providers
  • Legal authorities when required

We ensure all partners comply with data protection laws.

7. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place.

8. Data Retention

We retain your personal data only as long as necessary:

  • Orders: up to 7 years (for tax/legal purposes)
  • Marketing data: until you withdraw consent

9. Your Rights (GDPR)

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at: [email]

10. Cookies

We use cookies to enhance your experience. These include:

  • Essential cookies (website functionality)
  • Analytics cookies (e.g., traffic analysis)
  • Marketing cookies (advertising)

You can manage cookie preferences via your browser settings.

11. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.